Returns & Refunds

Effective Date: [Insert Date]

1. General Return Window

Unless otherwise stated at the time of purchase, we accept return requests for eligible items within [e.g., 7–14] days of the delivery or pickup date. To be eligible, the artwork must be in its original condition and accompanied by a valid receipt or proof of purchase. 

2. Original Artworks & Unique Pieces

Due to the unique nature of original paintings and sculptures, many galleries designate these as Final Sale. 

• Approval Period: If you purchased a work “on approval,” it may be returned within [e.g., 48–72] hours for a full refund if returned in perfect condition.
• Exchange Only: Some original works may only be eligible for an exchange or gallery credit rather than a cash refund. 

3. Damaged or Incorrect Items

If an artwork arrives damaged, you must contact the gallery within 48 hours with photographic evidence. 

• Transit Damage: We will attempt to replace damaged prints or limited editions. If a replacement is not possible (e.g., for one-of-a-kind originals), a full refund including original shipping costs will be issued once the work is returned.
• Condition Discrepancy: While we strive for accuracy, color variations due to monitor settings are not typically considered “damaged”. 

4. Non-Refundable Items

The following items are generally not eligible for return:

• Custom Commissions: Artwork created to your specific requirements cannot be returned.
• Gift Cards & Digital Goods: Sales of gallery gift certificates or NFTs are final.
• Sale/Clearance Items: Items marked “Final Sale” at the time of purchase. 

5. Return Process & Costs

• Shipping: For “change of mind” returns, the buyer is responsible for all return shipping, professional crating, and insurance costs.
• Restocking Fee: A restocking fee of [e.g., 10–20%] may apply to high-value items to cover handling and administration.
• Refund Method: Refunds will be issued to the original payment method within [e.g., 14] business days of receiving and inspecting the returned work. 

6. Contact for Returns

To initiate a return, please email [Email Address] with your order number and the reason for the return. Do not ship artwork back without prior written authorization.